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Why do customers lie to us?

- I can't wear these eyeglasses -

“Photo by Shane Rounce via Unsplash.”

“These glasses are very uncomfortable!”


“I can feel nausea wearing them.”


“I cannot see clearly with new glasses.”


All sounds too familiar? Probably you have heard similar complaints from friends and family when they changed to a new pair of eyeglasses.


It is totally fair to have to adapt to new glasses with new prescriptive power. However, if the adaptation period prolongs to weeks or months, chances are the prescriptive power and fitting is wrong or their vision is hardwired to the old glasses.


More often than not, many eyeglasses wearers are adapted to the wrong power and fitting. Sadly, it is also not uncommon among multifocal glasses wearers. We have customers complain about trouble wearing multifocal glasses after thorough trouble-shootings, even when our optometrists and lab technicians confirmed that the eye power and fitting is correctly prescribed.


So where is the lie? 


Some optometrists can assume that the customer lying that they can’t wear the new eyeglasses, as they refuse to adapt to the correct power and fitting. On the other hand, our optometrists will go the extra mile to compare customer’s old glasses to find out the root cause. The usual findings are customers had forced themselves into adapting the wrong fitting from old glasses. Our solution to that is adjusting focal points on new glasses closer to the old ones to give them a more comfortable vision while making sure visual clarity and sharpness are not compromised.


At the end of the day, a perfect vision must go through comprehensive eye examination, simulation of new vision, and troubleshooting on old glasses. Therefore, at Rx optometry we spend around 1-hour on one customer to leave no room for errors when prescribing a new pair of glasses.

Thinking of a new pair of glasses? Book your appointment now. All glasses are entitled for up to 30 days of power adaptation period. 

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